Manager - Safety and Security Operations & Training

Luminis Health

Title: Manager- Safety and Security Operations & Training

Reports To: Director – Safety and Security

Job Code: 001958

FLSA Status: Exempt

To assist the Director of Safety & Security in the planning, development, implementation and training of a hospital security program, and to assure an effective level of protection for patients, staff, visitors and property consistent with the mission of Luminis Health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Responsible for the supervision of all Supervisors to include performance evaluation, continuous coaching, training, disciplinary action, and retention.  Manages Supervisors daily productivity through established department goals and objectives.

2.      As required, functions on a supervisory capacity for the Safety and Security department in the absence of supervisors. Must be able to remain at LHAAMC for extended periods if adverse weather or special security situations arise. Must be willing to work on-call outside of normal business hours and remain available to consult with staff or report to work when necessary. Serves in the absence of Director of Safety and Security as needed.

3.      Participates in the employment process to include interviewing, selecting, orienting, and training employees according to established departmental and organizational processes.

4.      Responds to safety and security incidents and emergency situations, according to department procedures, to provide necessary assistance to employees and customers; proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm, and respected while on site.

5.      Oversees department daily schedule and payroll with assistance from other supervisor(s) for the Security officers and assigns responsibilities in accordance with workload requirements.  This includes finding the appropriate coverage if there are call offs and being able to perform the assignments.

6.      Investigates and conducts criminal and non-criminal investigations, conducts appropriate follow up on all incident reports submitted via established hospital reporting system. 

7.      Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.

8.      Assists in the development of department goals, objectives, policies, and procedures.  Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.

9.      Coordinates, plans, develops, conducts, and coordinates Safety and Security staff development and training programs with special emphasis for Conflict Management and Crisis Prevention. The Security training will evaluate and identify training needs, and set programs, instructional objectives, design curriculum, develop lesson plans and learning packages, and use L&D techniques to create learning aids. Facilitates groups and individual Safety and Security training programs specifically based on the needs of the health system. Coordinates/leads discussion groups and stimulates participants in the learning process. Serves as the lead contact for the Security training. Responsible for supervising the security training programs, staff trainers, and related responsibilities. Participates in meetings, committees or other work groups as necessary.

10.   Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Office applications, Access Control, CCTV, Fire Alarm, and other security operations center and health system applications as necessary.

·        Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.

·        Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.

·        Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual’s role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes.

·        Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).

·        Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

• A bachelor's degree in related field preferred or equivalent security, law enforcement or corrections experience.
• 3 years of programmatic/management experience such as employee training, curriculum development or related field or equivalent experience.
• Proven ability to effectively supervise and lead staff or training team members.
• Knowledge of training principles and adult learners’ practices, knowledge of methods and techniques of conducting formal and informal training sessions
• Possessing strong verbal, interpersonal communications skills and excellent customer service a must.

·        Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six months.

·        Supervisor must be willing to travel to different facilities and support varying shifts of the Health System.

·        Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record.

• Applicants must be able to obtain a State of Maryland Guard Card and maintain a good standing with the Maryland State Police.
• Successful completion of Safety and Security training and certifications as necessary.

·        BLS/CPR Certification through the American Heart Association is preferred and must obtain within 90 days of hire.

·        Must obtain Advanced IAHSS Security Officer Certification within 6 months of hire.

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Heavy

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.