Infusion Secretary

Luminis Health

The Infusion Secretary serves as a liaison between Oncology patients, families and the healthcare team. The Infusion Secretary enhances communication between the healthcare team, patients and their families by explaining hospital processes, scheduling appointments, help resolve physician/patient’s problems and concerns, and facilitate follow up care, and review patient charges

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Serves as the point of contact for out patient referrals from physician offices.

2.      Coordinates scheduling for outpatient services rendered in the Infusion Center i.e. Chemotherapy, IV Antibiotic, Blood transfusions, and Monoclonal Antibody treatment  

3.      Conducts patient appointment reminders the day before and informs referring physician of appointment cancellations or no shows

4.      Serves as the designated liaison through which the patients voice any non-clinical problems and concerns

5.      Offers patients and family members comfort measures such as beverages and blankets

6.      Reviews patient charges for accurate billing

7.      Provide assistance to the nurse by running errands to pharmacy & lab

8.      Assist physicians with navigating  EPIC

9.      Quality audits for patient safety

10.   Assist transport patients as needed

11.   Chair /room readiness for admissions

12.   Welcome and orient new patients

13.   Assist with tracking Nursing Oncology Credentials

14.   Keep patients and staff informed of Oncology Education Forums

15.   Other duties as assigned to support the unit

·        1-3 years’ work experience in a healthcare or hospital setting required.

·        1-3 year work experience in a service industry with direct first line customer contact preferred

·        Basic computer skills to include data entry and retrieval

·        Reads, writes, speaks and comprehends English language; bilingual Spanish preferred

·        Ability to work independently and problem solve with minimal direct supervision

·        Experience working in outpatient infusion strongly preferred.

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There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Requirements: Able to lift patients and patient care equipment up to 35 pounds. Must be able to push, pull and move patients, and patient care equipment. Must be able to bend body downward at waist and be able to kneel. Must have the ability to participate in assisting patients in and out of vehicles and wheelchairs and to push patients in wheelchairs.

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.