Supervisor - Patient Access

Position Objective:

The Patient Access Supervisor is responsible for the supervision of patient registration at Luminis Health. Duties include providing guidance to employees, monitoring registration accuracy, processing payroll, overseeing training initiatives, and maintaining adequate staffing and scheduling, while ensuring high quality service for patients and customers. Position reports directly to the Director of Patient Access.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

1.) Supervises activities and personnel in all assigned Registration areas. Complies with all Federal and State laws and regulations. Creates new processes/procedures for standard work and ensures that existing departmental policies and procedures are complied with.

2.) Oversees orientation and training to new hires, completing necessary competency/orientation checklists. Responsible to assure that new employees are trained in all aspects of their job. Responsible for completing performance evaluations and corrective action plans, as assigned by the Director.

3.) Monitors and audits the accuracy of all information obtained by Registrars. Enforces that all registration documentation are being accurately collected.

4.) Responsible to assure a good working relationship with staff as well as fostering a close working relationship with the Care Management, Patient Financial Services, and the Medical Records department.

5.) Hands-on with the registration process and helps wherever the workload dictates.

6.) Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings and/or communications.

7.) Submits bi-monthly progress reports to staff and provides direct follow-up with staff to ensure problem areas are appropriately addressed.

8.) Ensures adequate staffing and scheduling. Works with Director to evaluate staffing needs and appropriate recruitment requests. Prepares payroll for Director review and approval.

9.) Aligns daily work efforts to meet the annual goals of the department.

10.) Performs other job duties, as assigned by the Director of Patient Access.

Educational/Experience Requirements:

Required Minimum Education. The minimum level of education for this position includes:

High School Diploma or Equivalent

Required Minimum Experience:

5 years Hospital or Medical Office experience related to Registration and/or Billing.

Required License/Certifications:

CHAA, required within 1 year of hire

CHAM, preferred or obtained within 1 year.

Knowledge, Skills, Abilities:

Strong data analysis skills.

Excellent oral and written communication skills.

Epic-EMR knowledge

Knowledge of Insurance and Medical Terminology, required.

Basic LEAN understanding

Requires knowledge of State and Federal rules and regulations

Typing speed on 50 WPM

Working Conditions, Equipment, Physical Demands:

Based on the essential functions, Manager will select from list provided (e.g. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects).

There is reasonable expectation that employees in this position will  (please indicate one) be exposed to blood-borne pathogens.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.