Patient Access Trainer - EPIC & Revenue Cycle

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Job #: 2100 Posted date: Mar. 10, 2026 Entity:Information Systems Department:Patient Access Shift:Day Employment Type :Full Time Location: Annapolis, Maryland;

Additional Information

Patient Access Trainer II – EPIC & Revenue Cycle Luminis Health | Patient Access Anne Arundel Medical Center is hiring a Patient Access Trainer II to support the onboarding, education, and continued development of our Patient Access registration teams. If you enjoy training others, building learning materials, and helping staff succeed in a fast-paced healthcare environment, this is an excellent opportunity to make a direct impact on patient access operations. What You’ll Do Train and onboard new Patient Access team members Lead biweekly registration training sessions for new hires Create and maintain training guides, job aids, and workflow materials Provide ongoing coaching and refresher education for existing staff Support training for new initiatives, process improvements, and Epic updates Partner with department leaders to strengthen staff competency and performance Monitor registration trends and assist with accuracy improvement efforts Maintain knowledge of payer and insurance requirements across the revenue cycle Qualifications High School Diploma or GED required (Associate degree preferred) 3+ years of Patient Access experience preferred Experience in registration, scheduling, or pre-registration strongly desired Epic revenue cycle experience preferred Strong communication, organization, and teaching skills Certifications CHAA preferred (required within 6 months of hire) Epic credentialing required or obtained within 12 weeks of hire Why Join Us? This role is a great fit for someone who wants to support frontline staff, build strong training programs, and contribute to an excellent patient experience from the very first point of contact.

Position Objective:

Patient Access Training Specialist is responsible for monitoring and oversight of the quality of information input into the Electronic Medical Record during the process of scheduling, pre-registration, and registrations. This position will provide ongoing feedback to managers and staff on performance. It is the responsibility of the PATS to provide education/training to new hires and for ongoing education to staff who may require it.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design and maintain new hire registration training materials. Conduct new hire registration training biweekly. Evaluates and supports new hires for a minimum of six months. Works with department leaders to develop Performance Improvement Plans, when necessary.

Using Epic scorecard functionality, reviews quality of registrations for all AAMC registration staff, identifying areas of opportunity for re-training, new education, or workflow re-design. Identifies and develops competencies for staff, holding in-service training sessions as needed Reports on issues with registration performance to department leaders.
Identifies denial trends that may be positively impacted by registration education and implements training.
Responsible for understanding the complexities of health insurance plans and the relationship between health plans (Medicare, Medicaid, Commercial Insurance, Blue Cross, Worker’s Compensation, MVA coverages, and self-pay.
Assists with the development of career ladders for access staff.

Educational/Experience Requirements:

High school diploma or GED required, Associates or above preferred.
Three years direct Patient Access experience required.
Prior experience in Registration/Scheduling/Pre-Certification is required, with ability to articulate understanding of registration processes, as they relate to the Revenue Cycle.
Ability to demonstrate effective training skills, required. Teaching or training experience, desired.
Excellent interpersonal skills are required, with the ability to develop strong, collaborative relationships with individuals from various levels of the organization.
Experience with registration/revenue cycle in Epic, preferred.

Required License/Certifications:

CHAA preferred, required within 6 months of hire (Certified Healthcare Access Associate).
Epic Credentialed or obtained within 12 weeks of hire.

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$52,264.63—$78,396.94 USD

Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status

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