Senior Director - Rewards and HR Operations

Senior Director, Total Rewards and Human Resource Operations

Department: Human Resources
Job Code: 563 | Grade: 37M

Position Summary:
The Senior Director of Total Rewards and Human Resource Operations is a strategic leader responsible for shaping and executing a forward-looking vision for compensation, benefits, HR systems, and operational service excellence at Luminis Health. This role leads the design, innovation, and implementation of integrated Total Rewards strategies while overseeing the HR operations infrastructure, including the HR Customer Service Center, ensuring streamlined processes, accurate data, and responsive service that elevate the employee experience and advance organizational goals.

Reporting to executive leadership, this position partners across HR, Finance, Legal, and business units to deliver sustainable, compliant, and cost-effective programs that meet the evolving needs of the workforce — from hire to retire — while positioning Luminis Health as an employer of choice.

Key Responsibilities:

• Strategic Leadership
• Develop and champion an enterprise-wide Total Rewards strategy that is aligned with organizational goals and the evolving needs of the workforce.
• Lead cross-functional collaboration with the Chief Human Resources Officer, CFO, Legal, and senior leaders to align Total Rewards and HR operations with business priorities, workforce engagement, and succession plans.
• Provide thought leadership on executive compensation, incentive programs, retention strategies, workforce planning, and operational excellence.

o    Develop and implement strategies to address talent retention challenges, including innovative benefit offerings, career development incentives, and well-being initiatives tailored for clinical and non-clinical staff.

o    Lead or support DEI efforts in compensation practices, including pay equity analyses, inclusive benefits design, and culturally responsive employee programs.

• Compensation & Benefits Innovation
• Design, implement, and maintain competitive, equitable, and market-aligned compensation structures, incentive plans, and total cash compensation programs.
• Oversee the development, administration, and compliance of all benefits programs (health, dental, life, disability, retirement) to ensure they meet regulatory standards, cost objectives, and employee needs.
• Continuously evaluate and improve benefits offerings to ensure alignment with industry benchmarks, cost-effectiveness, and employee satisfaction.
• HR Operations & Customer Service Excellence
• Provide strategic oversight of HR operations, including the HR Customer Service Center, HRIS management, workforce analytics, process optimization, compliance, and reporting.
• Ensure the HR Customer Service Center delivers high-quality, responsive, and consistent support to employees and managers, reinforcing a culture of service excellence and operational efficiency.

o    Drive the digital transformation of Total Rewards and HR service delivery, with a focus on employee self-service tools, mobile-friendly access, automation, and AI-powered data analytics.

• Serve as the subject matter expert on HR systems, ensuring robust design, data accuracy, user experience, security administration, and workflow optimization.
• Lead the development of dashboards, reports, and analytics that give leaders actionable insights into workforce trends, performance, and key HR metrics.
• Oversee the administration of critical HR functions such as performance reviews, compensation planning, benefits enrollment, and recruitment system support, ensuring seamless service delivery.
• Identify and mitigate operational risks, streamline processes, and implement best practices to improve the overall delivery of HR services across the organization.
• Compliance, Governance & Communication
• Ensure Total Rewards and HR Operations programs comply with all federal, state, and local regulations (e.g., FLSA, IRS, DOL, EEO), including filing necessary reports and overseeing audits.
• Lead transparent, engaging communication strategies to effectively inform and engage employees and leaders on compensation, benefits, HR policies, and service processes.
• Negotiate with plan providers, vendors, and consultants to optimize service delivery, costs, and plan administration.
• Enterprise Impact & Culture
• Promote an integrated, employee-centered approach to Total Rewards and HR Operations that supports a best-in-class workplace culture.
• Lead continuous improvement and innovation initiatives to ensure HR operations, systems, and the HR Customer Service Center are scalable, efficient, and aligned with organizational transformation goals.
• Foster a culture of accountability, data-driven decision-making, and operational excellence across the HR function and within cross-functional partnerships.
• Oversee budgeting and financial forecasting for all Total Rewards and HR Operations programs to ensure cost-effective and scalable solutions.

Qualifications:

• Bachelor’s degree in business administration, human resources, economics, or related field required; master’s degree preferred.

·         Professional certifications such as CCP (Certified Compensation Professional), CBP (Certified Benefits Professional), or SPHR/SHRM-SCP are preferred.

• 10+ years of progressive experience in Human Resources leadership, with at least 5 years in compensation, benefits, HR operations, or HR service delivery leadership roles.
• Proven ability to l