Infusion Secretary

Luminis Health

The Infusion Secretary serves as a liaison between Oncology patients, families and the healthcare team. The Infusion Secretary enhances communication between the healthcare team, patients and their families by explaining hospital processes, scheduling appointments, help resolve physician/patient’s problems and concerns, and facilitate follow up care, and review patient charges

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Serves as the point of contact for out patient referrals from physician offices.

2.      Coordinates scheduling for outpatient services rendered in the Infusion Center i.e. Chemotherapy, IV Antibiotic, Blood transfusions, and Monoclonal Antibody treatment  

3.      Conducts patient appointment reminders the day before and informs referring physician of appointment cancellations or no shows

4.      Serves as the designated liaison through which the patients voice any non-clinical problems and concerns

5.      Offers patients and family members comfort measures such as beverages and blankets

6.      Reviews patient charges for accurate billing

7.      Provide assistance to the nurse by running errands to pharmacy & lab

8.      Assist physicians with navigating  EPIC

9.      Quality audits for patient safety

10.   Assist transport patients as needed

11.   Chair /room readiness for admissions

12.   Welcome and orient new patients

13.   Assist with tracking Nursing Oncology Credentials

14.   Keep patients and staff informed of Oncology Education Forums

15.   Other duties as assigned to support the unit

·        1-3 years’ work experience in a healthcare or hospital setting required.

·        1-3 year work experience in a service industry with direct first line customer contact preferred

·        Basic computer skills to include data entry and retrieval

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